Política de envío
When will I get my order?
Please note that this product is Made To Order. By making your product on demand, we reduce the risk of overproduction and reduce waste.
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
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USA: 3–8 business days
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Europe: 3–8 business days
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Australia: 2–14 business days
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Japan: 4–8 business days
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International: 10–20 business days
Where will my order ship from?
- EU Orders will ship from one of our fulfillment centers in the EU
- US Orders will ship from one of our fulfillment centers in North America
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International orders will ship one of our closest fulfillment centers to the final destination.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
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Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at contact@tequilandsunrise.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@tequilandsunrise.com or click here to track your order on our website
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@tequilandsunrise.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!